Refund policy

Refund Policy – The House of Wall

Thank you for shopping with The House of Wall. We value your trust and strive to provide you with high-quality and stylish products. If for any reason you are not completely satisfied with your purchase, our refund policy is here to assist you.

1. Eligibility for Refunds

To be eligible for a refund, please ensure the following conditions are met:

  • The request must be made within 10 days from the date of purchase.

  • The product must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase (such as the order number and relevant details) must be provided.

  • The item must qualify under the refund criteria listed below.

2. Non-Refundable Items

Certain products are not eligible for refunds, including:

  • Gift cards or promotional vouchers

  • Downloadable digital products

  • Personalized or customized items

  • Perishable goods

  • Intimate or sanitary products

(Any such restrictions will always be clearly mentioned on the product page or during checkout.)

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at support@thehouseofwall.com within 10 days of purchase.

  2. Provide your order number and reason for requesting the refund.

  3. Our team will guide you through the return process and share the return address.

  4. Ship the product back in its original packaging along with all accessories and documentation.

  5. Once we receive and inspect the returned item, we will confirm eligibility and process your refund.

Refunds will be issued through the original payment method. Please allow up to 10 business days for the refund to appear in your account.

4. Shipping Costs

  • Shipping charges are non-refundable (except in the case of defective or damaged items).

  • If the return is due to personal reasons (change of mind, wrong size, etc.), the customer is responsible for return shipping costs.

  • If the product arrives defective or damaged, The House of Wall will cover the return shipping costs.

5. Cancellation of Orders

  • Orders may be canceled before they are shipped by contacting customer support immediately.

  • Once shipped, the order cannot be canceled, and the standard refund policy will apply.

6. Contact Us

For any questions or concerns regarding this policy, please contact us at:

📧 support@thehouseofwall.com

We’re here to ensure your shopping experience with The House of Wall is smooth, reliable, and enjoyable.